Frederick Auto Repair

Mon - Fri: 8:00 AM - 5:00 PM

Finding A Repair Shop You Can Trust

Customer Service

If you’re not a car care expert yourself, it can be hard to ignore that little voice inside your head that can’t help but wonder if you’re about to get ripped off every time you pull into a repair shop. A survey conducted by the Consumer Reports National Research Center found that about 50 percent of people completely trust their local shop to fix their cars. That means that half of the respondents don’t trust the people who repair their cars! If you don’t know a lot about cars, you can at least know the right questions to ask and things to look for that can help you feel better about your decision.

Get referrals from friends. These folks have done the hard work for you already, and have found an auto repair shop they know people can trust. In some unfortunate cases, they’ve made the costly mistakes so you don’t have to. The fact that thousands of people rely on Milex Complete Auto Care speaks for itself. For more than 50 years, consumers have trusted our services — so you can feel good about putting one of your most valuable possessions in our care.

Look for a clean and friendly shop. It may seem simple, but looks really do matter. The shop should be clean, with a friendly reception area. The work area should be neat and orderly. At Milex, it’s our goal to restore integrity to the auto industry, and we know details like this matter.

Look for certifications on display. All those plaques and certifications are there for more than just decoration! Milex Complete Auto Care is Better Business Bureau (BBB) accredited. All of our Master Technicians are required to continue personal update training for maintaining Automotive Service Excellence (ASE) certifications.

Mechanics specifically trained for your type of car. We pride ourselves on our high standards of quality and honest assessment of every job we do. From a simple oil change to a transmission overhaul, our highly experienced and skilled mechanics are qualified to work on any car model and make.

Up-to-date equipment. Today’s vehicles are primarily computer controlled and utilize sophisticated technology to operate properly. The use of this technology plays an important role in the diagnosis of your vehicle’s performance. At Milex Complete Auto Care, we have state-of-the-art computer diagnostic equipment and technicians that are trained to use it. We can pinpoint your vehicle’s failure and tell you exactly what is needed to fix it so you can be “road ready” in no time.

Watch for warranties. Consumer advocacy sites recommend warranties on parts and labor for at least three months or 4,000 miles. Your local Milex cares about providing quality work and service. That is why "we offer a warranty that meets or even exceeds these recommendations.

Get an estimate in writing. A huge and unexpected repair bill is the kind of surprise we could all do without. Milex Complete Auto Care offers honest and affordable service. We will provide you with an estimate and walk you through every step of the process.

A little something extra. Each Milex Complete Auto Care location is backed by our nationally recognized company, but each franchise is independently owned and operated. That means it’s your friends and neighbors providing the services. They’re connected to the community and committed to getting you “road ready”! You can click hereto find a Milex repair shop near you.


Milex Complete Auto Care - Frederick is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Milex Complete Auto Care - Frederick (301) 662-4028 if you have any issues in accessing any area of our website.